Need help with a non-urgent medical or admin request? Contact us online.

Book an Appointment

It is easier and quicker to manage your appointments via our online service. Simply log in and select an option.

NHS App

Download the NHS App, or open the NHS website in a web browser, to set up and log in to your NHS account. Owned and run by the NHS, your NHS account is a simple and secure way to access a range of NHS services online, including appointments, prescriptions and health record.

Download on the App Store
Get it on Google Play
NHS App

Can another Healthcare Professional help?

Do you need to see the GP?
Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.

For real life-threatening emergencies such as those below – RING 999

  • Chest pain (suspected heart attack)
  • Suspected stroke
  • Suspected meningitis
  • Anaphylactic shock (severe allergy)
  • Heavy bleeding or deep lacerations
  • Fluctuating levels of consciousness or completely unconscious
  • Difficulty breathing or stopped breathing with a change in colour
  • New seizure, fit or uncontrollable shaking

For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY

  • A fever and lethargic (drowsy) child
  • A feverish and floppy (unresponsive) infant
  • Difficulty breathing
  • Sudden, severe abdominal pain
  • Accidental or intentional overdose of medication
  • Trauma (including falls) and possible broken bones or road traffic accident

Your appointment at the Practice

When booking an appointment we would be grateful if you could provide the receptionist with brief details of your problem so that you can be offered an appointment with an appropriate member of our team.

  • Please make one appointment for each member of the family who needs to be seen
  • We try to keep to time but please be patient if someone before you takes longer than planned
  • Appointments are normally ten minute slots, so if you have a complicated problem, or more than one problem, please ask for a double appointment
  • Please tell us if you want someone to accompany you during an examination or a private room to discuss matters. Remember, however, that information can only be given to the patient, unless that patient has provided written permission to let us speak to someone else
  • It is Practice Policy to allow patients to choose whichever Doctor they wish to attend in the Practice

Please help us

If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are late for an appointment you may be asked to re-book. Please phone our cancellation line (24hrs) on 0208 236 2519.

Here is a list of the different ways you can access your General Practitioner and Nurses

If you feel you have a medical problem that needs to be seen on the day and it cannot wait until the next bookable appointment, the receptionist will advise you when you should attend. If, however, you feel that your condition can wait, the receptionists will be able to book you an appointment in advance FROM 10.30am. These can be booked with the doctor of choice, subject to availability and are also available from 10.30am online.

Pre-Booked

For pre-booked appointments call at 10:30am. You can now pre-book 48 hours in advance or up to 4 weeks.

Telephone consultations

We offer pre-booked telephone consultations with the doctors for patients who do not feel that they need to be seen but require some advice or wish to speak about test results or to update repeat prescriptions. These appointments can be booked in advance.

To book your online telephone appointment (one registered) click here

There are also ‘on the day’ telephone appointments available for advice. However, these can only be booked on the day and you would need to telephone first thing in the morning.

For more information regarding our appointments please speak to one of our receptionists

Urgent

For urgent on the day appointments please call at 8:30am

Practice Nurses

In a number of cases it might be worth considering an appointment with a Practice Nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly.

Additional information

Extended Hours

Extended Hours Our surgery offers telephone appointments that run outside of the Practice’s normal opening hours. These are held between 18:30 until 19:30 on certain weekdays.

All of these appointments are bookable in advance from 10:30am on line and by ringing from 10:30am 0208 953 7666.

Can I bring someone to accompany me to the Appointment?

We are generally very happy for patients to bring with them a carer, relative or even a friend. This often helps, particularly when they know you well and it allows them to tell us any observations they would make about you, which can help us in undertaking our assessment. Ultimately this will lead us more quickly to make an accurate diagnosis and therefore help you more.

Also, having someone with you means they can prompt you to ask questions that you may have forgotten, and after the appointment they can help in reminding you what was discussed.

Occasionally we might ask for them to leave but this would be unusual.

If you require interpretation services please contact us in advance of you appointment and we will arrange this.

If you have a suspected infectious disease

Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff. 

Giving Consent for Treatment

You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.

Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.

It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.