It is easier and quicker to manage your appointments via our online service. Simply log in and select an option.
NHS App
Download the NHS App, or open the NHS website in a web browser, to set up and log in to your NHS account. Owned and run by the NHS, your NHS account is a simple and secure way to access a range of NHS services online, including appointments, prescriptions and health record.
Can another Healthcare Professional help?
Do you need to see the GP?
Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.
For real life-threatening emergencies such as those below – RING 999
- Chest pain (suspected heart attack)
- Suspected stroke
- Suspected meningitis
- Anaphylactic shock (severe allergy)
- Heavy bleeding or deep lacerations
- Fluctuating levels of consciousness or completely unconscious
- Difficulty breathing or stopped breathing with a change in colour
- New seizure, fit or uncontrollable shaking
For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY
- A fever and lethargic (drowsy) child
- A feverish and floppy (unresponsive) infant
- Difficulty breathing
- Sudden, severe abdominal pain
- Accidental or intentional overdose of medication
- Trauma (including falls) and possible broken bones or road traffic accident
Your appointment at the Practice
When booking an appointment we would be grateful if you could provide the receptionist with brief details of your problem so that you can be offered an appointment with an appropriate member of our team.
- Please make one appointment for each member of the family who needs to be seen
- We try to keep to time but please be patient if someone before you takes longer than planned
- Appointments are normally ten minute slots, so if you have a complicated problem, or more than one problem, please ask for a double appointment
- Please tell us if you want someone to accompany you during an examination or a private room to discuss matters. Remember, however, that information can only be given to the patient, unless that patient has provided written permission to let us speak to someone else
- It is Practice Policy to allow patients to choose whichever Doctor they wish to attend in the Practice
Please help us
If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are late for an appointment you may be asked to re-book. Please phone our cancellation line (24hrs) on 0208 236 2519.
Additional information
Extended Hours
Extended Hours We recognise that sometimes it is not easy to see us during working hours.
Additional appointments are available in the evening and at weekends. To book one of these appointments please use our Total Patient Triage form and put that you would prefer to be seen out side of our normal surgery hours. However, these appointments will not necessarily be at your usual GP practice, but the health professionals treating you will be able to see your full medical record, with your consent.
This surgery is part of Herts Health. A network of GP Practices working together across Hertsmere.
- Hertsmere residents can get Evening & Weekend GP appointments via our special “access hubs” throughout the borough
- If you are registered with a GP and need to see someone outside of normal opening hours, your Practice will offer you the next available appointment at one of our GP access hub
- Consent – The GP who you have an appointment with will be able to access a summary of medical records with your permission.
All appointments will be booked through our Reception Staff and are available at these Practices in Hertsmere
| Little Bushey Surgery California Lane, Bushey, WD23 1EZ | 020 8386 888 |
| Schopwick Surgery Romeland, Elstree, WD6 3BJ | 020 3667 1850 |
| Parkfield Medical Centre The Walk, Potters Bar, EN6 1QH | 01707 291041 |
| Highview Medical Centre High Street, Potters Bar, EN6 5DA | 01707 871980 |
| The Grove MC Borehamwood Shopping Park Borehamwood, WD6 4RT | 020 8538 3959 |
| Fairbrook Medical Centre 4 Fairway Ave, Borehamwood, WD6 1PR | 020 8953 7666 |
| Annandale Medical Centre, High Street, Potters Bar, EN6 5DA | 01701 644451 |
Can I bring someone to accompany me to the Appointment?
We are generally very happy for patients to bring with them a carer, relative or even a friend. This often helps, particularly when they know you well and it allows them to tell us any observations they would make about you, which can help us in undertaking our assessment. Ultimately this will lead us more quickly to make an accurate diagnosis and therefore help you more.
Also, having someone with you means they can prompt you to ask questions that you may have forgotten, and after the appointment they can help in reminding you what was discussed.
Occasionally we might ask for them to leave but this would be unusual.
If you require interpretation services please contact us in advance of you appointment and we will arrange this.
If you have a suspected infectious disease
Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff.
Giving Consent for Treatment
You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.
Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.
It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.